Privacy

Personal data collection

Lens R&D receives or collects your personal data in the following ways:

  • When you submit an inquiry relating to any of our products and services through our website
  • When you contact our sales and business development, human resource, or customer support team(s) through email, via telephone, letter, or through face-to-face meetings
  • When you connect with us through our social media channels such as Linkedin
  • When you visit our premises or facilities
  • When, for any other reason or by any other means, you submit your personal data to us.

We collect and process the following types of personal data from you:

  • General personal data: name, address, e-mail, telephone number, title, and affiliation.
  • Commercial data: inquiry, quotation, order and financial history, customer support history
  • Human resource data: your CV, cover letter and references

We do not collect and process any sensitive personal data.

 

Cookies and analytics

Lens R&D uses cookies to collect user and visitors data (e.g. time, duration, pages visit, location dation). We use Google Analytics and Hotjar to further improve the user experience of our website. This data is only used in an anonymous way.

 

Data storage, security and third parties

We host our website on a server in EU with restricted access. Further our website uses SSL encryption to transfer the data. We store data only for as long as we deem necessary for the purpose the data is used for, taking into account legal obligations and business interests. ;

  • Cookies and analytics data: as long as relevant but in no case longer than 5 years
  • General personal data (no customer relation): up to 5 years (unless your consent to process your personal data is withdrawn earlier)
  • Commercial data: as long as relevant for customer support up to maximum 15 years
  • Human resource data: up to 5 years (unless your consent to process your personal data is withdrawn earlier)

In case you would like to have your data corrected or removed, please contact us and send an email to info (at) lens-rnd.com.

 

External links

Lens R&D includes links to external websites on our website for your convenience. Please be aware that Lens R&D does not operate nor has any control on such external websites. Therefore, this privacy policy is not applicable to any linked website.

 

Governing law and policy updates

This privacy policy and the use of our website shall be governed by and construed in accordance with the laws of The Netherlands. Lens R&D may update or modify this privacy policy without prior notice to be compliant with regulations, or as part of our efforts to provide you with optimal service.

The currently applicable version of this privacy policy is: version 1.0, published May 28, 2018